4. SHIPPING POLICY

Last updated: 27 September 2026

Microcement Finish ships products across Australia.

Order processing

Stocked products are generally prepared for dispatch within 1–3 business days after payment is confirmed.

Larger orders, pallet orders, custom products, special-order products or orders requiring project-specific preparation may take longer.

If an order is expected to be delayed, we will contact you.

Check this 1–3 day promise before publishing. Keep it only if that is operationally realistic.

Delivery estimates

Delivery times vary depending on:

• destination;
• order size and weight;
• carrier availability;
• whether a pallet or freight service is required; and
• whether any items are classified or restricted for transport.

Estimated shipping times shown at checkout or provided by our team are estimates only.

Remote and regional locations may take longer.

Australia-wide shipping

We ship Australia-wide where suitable carrier services are available.

Some products, particularly liquids or specialist building products, may be subject to carrier restrictions.

If we cannot ship an item using the selected shipping method, we will contact you before dispatch.

Pallet and heavy freight

Large orders may be shipped by pallet or commercial freight.

Pallet deliveries may require:

• suitable site access;
• someone to be available to receive the delivery; and/or
• unloading facilities depending on the carrier.

Additional charges may apply for:

• tailgate services;
• redelivery;
• difficult-access locations;
• residential freight surcharges; or
• unsuccessful delivery attempts.

Where applicable, these charges will be disclosed or confirmed with you.

Local pickup

Where offered, orders may be collected from one of our approved pickup locations after confirmation that the order is ready.

Do not attend for collection until you have received confirmation from our team.

Shipping addresses

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect address causes redelivery, return freight or additional carrier charges, those costs may be passed on to the customer where permitted by law.

Tracking

Tracking information will be provided where available.

Some pallet and commercial freight services may use consignment tracking rather than standard parcel tracking.

Damage in transit

Please inspect products promptly after delivery.

If you believe goods were damaged during transport, contact us as soon as possible with:

• your order number;
• photographs of the packaging;
• photographs of the damaged product; and
• details of the issue.

Please retain damaged packaging until the matter has been assessed.

Delays

Carrier delays can occur due to weather, transport disruption, regional access, peak periods and other circumstances outside our direct control.

We will provide reasonable assistance in tracing delayed shipments.

Contact

Shipping enquiries:

info@microcementfinish.com.au
0450 681 904